FAQ

All parcels are delivered by PostNL. Once we have handed over your parcel to Bpost (usually within 1-2 working days from the order date), you will receive a dispatch confirmation email with a tracking link.

You can currently only have your order delivered to your home or place of work. Once your order has been sent, you will receive an e-mail from PostNL in which you can change your delivery preferences if necessary. For example, you can request delivery to a safe place around your home or to a neighbour's home, to a post office, pick-up point in your neighbourhood or to a parcel vending machine. If you have the PostNL app, you can also communicate your preferences through the app.

We charge €3.95 shipping costs for orders under €90. All orders above €90 will be delivered free of charge.

Our standard delivery time is 3 working days. PostNL delivers parcels from Monday to Saturday.

Please allow for longer delivery times during holidays and sales periods. We make every effort to ensure smooth delivery.

Yes, PostNL delivers parcels from Monday to Saturday.

PostNL will make one delivery attempt to the address originally provided. PostNL will inform you in advance of the delivery time via e-mail. Should you still have missed the courier, PostNL will inform you via e-mail where your parcel will be delivered.

You have 7 days to collect your parcel from a post office or collection point and 3 days from an automatic parcel machine.

A wrong address can no longer be changed. We therefore advise you to use PostNL's mail notifications or the PostNL app to communicate an alternative delivery preference such as delivery to a safe place, to a neighbour, at a post office, pick-up point or parcel machine.

We make every effort to ship your order as quickly as possible. Therefore, it is not possible for us to modify or cancel an order. We recommend you return your current order according to our instructions and place a new order.

PostNL does its utmost to deliver your order in perfect condition. Should your parcel be damaged due to circumstances and one or more items are missing, please contact our customer service immediately. We will open a file with PostNL and ensure an appropriate solution (free replacement or refund).

You can return your order free of charge within 14 days from the delivery date. However, the returned items must be unwashed, unworn and unaltered. Items must be in their original condition and bear the original labels.

Items purchased in a shop must also be returned to the shop of purchase. It is not possible to process these purchases in our central warehouse.

Simple returns

1. Return the items in the original shipping box. If you no longer have this, make sure the packaging is such that the items cannot be damaged.
2. Submit your return via the following link (return-request link). If you have an online account, you can also register your return via your account. Please contact customer service if you wish to cancel your order.
3. Stick the return label you received with your order onto the packaging. If you have lost the label or never received it, please contact us via e-mail (contacten@andressarda.com).
4. Deliver your parcel to a PostNL drop-off point. Find out where your nearest PostNL location is via this link.

It can take up to 14 working days for your items to be received, processed and refunded. If you received a discount on your entire order at the time of purchase, when you return, you will only receive a refund for the amount you paid. Refunds will be made via the original payment method. If you paid with an online gift voucher, you will receive a new gift voucher worth the return amount. Unfortunately, it is currently not possible to exchange or repair items.

Additional information

When you hand in your return to a Postnl office, you will receive a receipt with a parcel code number. Please keep this receipt. This is how you can check whether your return parcel has already been delivered to SARDA: go to www.postnl.nl and enter your parcel code number, under 'postcode recipient' state: 8000ZH

Check the label Always start by checking the washing instructions on the label.

Prep your pieces Fasten all hooks and place your lingerie or swimwear in a sealable laundry bag.

Washing machine tips • Fill the machine up to 1/3 full with similar delicate items. • Use a delicate wash program at 30°C (unless the label says otherwise). • Keep the speed low (max. 600 rpm). • Use a small amount of mild liquid detergent. No bleach or fabric softener!

Drying • Air dry your items on a drying rack indoors or in the shade. • Keep them out of the sun. • Separate the cups of pre-shaped bras to avoid dents or creases. • Never wring out your items, place them on a heat source, or iron them.

Storing your lingerie and swimwear • Make sure your pieces are completely dry before storing. • Slide the cups of your bras and swimwear together and store them in a row to maintain their shape. • Avoid folding or creasing them.

Extra tips: • Wash your lingerie after 2 or 3 wears. • Sauna, jacuzzi, high chlorine levels, and sunscreen can shorten the life of your swimwear. • Rinse your swimwear immediately in clear water after use.

Promotions on our website are either announced in a newsletter or directly on the website. If it tells you that you need to activate the code manually, enter it in your shopping basket. Once a promotion code has been successfully applied, you will see this reflected in the order summary. Note that promotion codes will only be accepted when your order meets the required promotion conditions.

This website accepts the following payment methods

• Credit cards: Visa and MasterCard
• iDEAL
• PayPal
• Google Pay
• Apple Pay

The availability of specific payment methods may depend on the value of your order.

If you choose to pay by credit or debit card, you agree that we will conduct a credit check before the payment method is authorised.

This website works with a premium payment service provider, which guarantees both secure online payment security and protection against fraud attempts."

Yes, to ensure that your shopping experience is safe, easy and secure, this website uses industry standard Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information you send to us over the Internet, including your name, address and credit card information. Encryption ensures that no-one can see the information that is sent between your PC and our website. SSL technology not only encrypts data, but also guarantees your browser that your data is being sent to the correct and secure computer server and also checks the transmitted data to ensure that it has not been altered in any way. As soon as you enter an SSL-enabled area of the website, you will see a lock at the bottom of your browser. This means that the data entered here is protected. If you are participating in the Visa Secure or MasterCard Secure programmes, you will also need to enter your password to complete the transaction.

After you have successfully completed the checkout process, you will receive an order confirmation by email. However, this is not a confirmation that we have successfully processed your payment. For credit and debit card payments, we may not receive a payment authorisation from your bank. A rejection of the payment authorisation usually occurs within one working day of placing your order. If the payment authorisation has been declined, we will cancel your order and inform you of this in an automated email.

There are several reasons why a payment was rejected. Check the information you entered carefully and try again. Remember that the billing address must match the address provided to your bank or credit card issuer, otherwise your transaction may be declined by our payment service provider, even if your bank has authorised the payment. We will not accept payment from you until the goods are dispatched, but the money will be reserved in your account at the time of ordering, even if the payment has not successfully reached us. If the payment has been declined, it will take approximately 4 working days for this authorisation code to expire and the funds to be released. If you have checked and re-entered your details, please contact either the issuer of your card or our customer service. Do not enter your details more than once as this may prevent your funds from being authorised for other transactions.

All the photos shown on our website are the result of high-resolution images taken under lighting conditions that correspond to normal daylight. The colours are therefore displayed very realistically. However, differences between the colours of garments and what is displayed on your screen may be affected by your screen settings.

If you are experiencing problems using our website, please contact us at contacten@sardaworld.com so we can help you with your order.

We will send you an automatic email confirming receipt of your order. If you do not receive this email within an hour of placing your order, please contact our customer service team at contacten@sardaworld.com to make sure your order was successful.

Google Chrome Chrome browser version 30 or higher Mozilla Firefox Mozilla Firefox browser version 27 or higher Safari Safari browser version 7 or higher Microsoft Edge Microsoft Edge browser version 12 or higher Opera Opera browser version 17 or higher Internet Explorer Not supported