FAQ

All packages are delivered by UPS. Once we have delivered your package to UPS (usually within 1 to 2 working days from the order date), you will receive a shipment confirmation email with a tracking link.

You can have your order delivered to your home or workplace. If you prefer to have your order delivered to a secure location, a neighbour's house or a nearby UPS collection point, we recommend that you set your delivery preferences through UPS My Choice.

Orders over 90,00 euros are shipped free of charge. Orders under 90,00 euros have a shipping cost of 3,95 euros.

Our standard delivery time is 4-5 working days. UPS delivers parcels from Monday to Saturday.

Please allow for longer delivery times during holidays and sales periods. We make every effort to ensure smooth delivery.

UPS delivers our packages Monday through Saturday.

If you are not available when UPS attempts to deliver the package to your address, UPS may deliver the package to a UPS Access Point near you, where the package will be held for collection for 10 calendar days. After this period, the package will be returned to the sender as undeliverable.

You have 10 days to collect your parcel from a post office or collection point and 3 days from an automatic parcel machine.

A wrong address can no longer be changed. Please contact UPS directly or our Customer Service at contacten@sardaworld.com for assistance.

We make every effort to ship your order as quickly as possible. Therefore, it is not possible for us to modify or cancel an order. We recommend you return your current order according to our instructions and place a new order.

UPS makes every effort to deliver your order in perfect condition. If your package has arrived damaged and you are missing one or more items, please contact our customer service at contacten@sardaworld.com. We will then file a claim with UPS and make sure we offer you an appropriate solution (free replacement or refund).

PLEASE FOLLOW THESE INSTRUCTIONS WHEN RETURNING ITEMS:

1. Please return the items in the original shipping box. If you do not have the original box, please ensure that the packaging is adequate to prevent damage in transit.
2. Register your return via this link. If you have an online account, you can also register your return from your account. To cancel your order, please contact customer service.
3. Place the pre-paid return label on the package. This label is included with your initial order. If you have lost or not received your return label, please email contacten@sardaworld.com to obtain a new label.
4. For free returns, drop off your package at a UPS drop-off location. You can find the nearest location online.

It can take up to 14 working days for your items to be received, processed and refunded. If you received a discount on your entire order at the time of purchase, when you return, you will only receive a refund for the amount you paid. Refunds will be made via the original payment method. If you paid with an online gift voucher, you will receive a new gift voucher worth the return amount. Unfortunately, it is currently not possible to exchange or repair items.

Additional information

When you hand in your return to a Postnl office, you will receive a receipt with a parcel code number. Please keep this receipt. This is how you can check whether your return parcel has already been delivered to SARDA: go to www.postnl.nl and enter your parcel code number, under 'postcode recipient' state: 8000ZH

Check the label Always start by checking the washing instructions on the label.

Prep your pieces Fasten all hooks and place your lingerie or swimwear in a sealable laundry bag.

Washing machine tips • Fill the machine up to 1/3 full with similar delicate items. • Use a delicate wash program at 30°C (unless the label says otherwise). • Keep the speed low (max. 600 rpm). • Use a small amount of mild liquid detergent. No bleach or fabric softener!

Drying • Air dry your items on a drying rack indoors or in the shade. • Keep them out of the sun. • Separate the cups of pre-shaped bras to avoid dents or creases. • Never wring out your items, place them on a heat source, or iron them.

Storing your lingerie and swimwear • Make sure your pieces are completely dry before storing. • Slide the cups of your bras and swimwear together and store them in a row to maintain their shape. • Avoid folding or creasing them.

Extra tips: • Wash your lingerie after 2 or 3 wears. • Sauna, jacuzzi, high chlorine levels, and sunscreen can shorten the life of your swimwear. • Rinse your swimwear immediately in clear water after use.

Promotions on our website are either announced in a newsletter or directly on the website. If it tells you that you need to activate the code manually, enter it in your shopping basket. Once a promotion code has been successfully applied, you will see this reflected in the order summary. Note that promotion codes will only be accepted when your order meets the required promotion conditions.

The availability of specific payment methods may depend on the total amount of your order.

This website accepts the following payment methods: Maestro (Bancontact) Credit card (Visa, MasterCard) PayPal Google Pay Apple Pay

Yes, to ensure that your shopping experience is safe, easy and secure, this website uses industry standard Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information you send to us over the Internet, including your name, address and credit card information. Encryption ensures that no-one can see the information that is sent between your PC and our website. SSL technology not only encrypts data, but also guarantees your browser that your data is being sent to the correct and secure computer server and also checks the transmitted data to ensure that it has not been altered in any way. As soon as you enter an SSL-enabled area of the website, you will see a lock at the bottom of your browser. This means that the data entered here is protected. If you are participating in the Visa Secure or MasterCard Secure programmes, you will also need to enter your password to complete the transaction.

After you have successfully completed the checkout process, you will receive an order confirmation by email. However, this is not a confirmation that we have successfully processed your payment. For credit and debit card payments, we may not receive a payment authorisation from your bank. A rejection of the payment authorisation usually occurs within one working day of placing your order. If the payment authorisation has been declined, we will cancel your order and inform you of this in an automated email.

There are several reasons why a payment was rejected. Check the information you entered carefully and try again. Remember that the billing address must match the address provided to your bank or credit card issuer, otherwise your transaction may be declined by our payment service provider, even if your bank has authorised the payment. We will not accept payment from you until the goods are dispatched, but the money will be reserved in your account at the time of ordering, even if the payment has not successfully reached us. If the payment has been declined, it will take approximately 4 working days for this authorisation code to expire and the funds to be released. If you have checked and re-entered your details, please contact either the issuer of your card or our customer service. Do not enter your details more than once as this may prevent your funds from being authorised for other transactions.

All the photos shown on our website are the result of high-resolution images taken under lighting conditions that correspond to normal daylight. The colours are therefore displayed very realistically. However, differences between the colours of garments and what is displayed on your screen may be affected by your screen settings.

If you are having problems using our website, please contact us at contacten@sardaworld.com so that we can help you with your order.

We will send you an automated email confirming receipt of your order. If you do not receive this email within one hour of placing your order, please contact our customer service team at contacten@sardaworld.com to make sure your order was successful.

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