1. General information
All orders within Germany are delivered by DHL. As soon as your order has been dispatched (usually within 1 to 2 working days from the order date), you will receive a dispatch confirmation with a tracking link by email.
All orders within Germany are delivered by DHL. As soon as your order has been dispatched (usually within 1 to 2 working days from the order date), you will receive a dispatch confirmation with a tracking link by email.
You can have your order delivered to your home or workplace. If you would prefer to have your order delivered to a safe place near you, to a neighbour, to a pick-up point near you or to a parcel machine, we recommend that you set your delivery preferences using DHL's delivery preferences: DHL delivery preferences
Please note that we cannot deliver to some postcodes that are considered remote areas (e.g. islands).
We ship orders over 90 euros free of charge. For orders under 90 euros, we charge shipping costs of 4.95 euros.
The standard delivery time is 4 to 5 working days. Please allow for longer delivery times during the holiday and sales periods.
DHL delivers our parcels from Monday to Saturday.
DHL usually only makes one delivery attempt and then forwards the parcel to a post office or parcel shop if you or a neighbour cannot be found. The parcel can be collected the next day at the earliest with proof of identity.
You have 7 days to collect your parcel from a DHL parcelshop or Packstation.
DHL does not accept address changes once a parcel has been sent. We therefore recommend that you set your delivery preferences using DHL's delivery preferences: DHL delivery preferences
We endeavour to dispatch your order as quickly as possible. It is therefore not possible for us to change or cancel an order. We recommend that you return your current order according to our instructions and place a new order.
DHL will endeavour to deliver your order in perfect condition. If your parcel has been damaged and one or more items are missing, please contact our customer service team at contacten@sardaworld.com. We will then file a claim with DHL and provide an appropriate solution (free replacement or refund)
Check the label Always start by checking the washing instructions on the label.
Prep your pieces Fasten all hooks and place your lingerie or swimwear in a sealable laundry bag.
Washing machine tips • Fill the machine up to 1/3 full with similar delicate items. • Use a delicate wash program at 30°C (unless the label says otherwise). • Keep the speed low (max. 600 rpm). • Use a small amount of mild liquid detergent. No bleach or fabric softener!
Drying • Air dry your items on a drying rack indoors or in the shade. • Keep them out of the sun. • Separate the cups of pre-shaped bras to avoid dents or creases. • Never wring out your items, place them on a heat source, or iron them.
Storing your lingerie and swimwear • Make sure your pieces are completely dry before storing. • Slide the cups of your bras and swimwear together and store them in a row to maintain their shape. • Avoid folding or creasing them.
Extra tips: • Wash your lingerie after 2 or 3 wears. • Sauna, jacuzzi, high chlorine levels, and sunscreen can shorten the life of your swimwear. • Rinse your swimwear immediately in clear water after use.
Promotions on our website are either announced in a newsletter or directly on the website. If it tells you that you need to activate the code manually, enter it in your shopping basket. Once a promotion code has been successfully applied, you will see this reflected in the order summary. Note that promotion codes will only be accepted when your order meets the required promotion conditions.
This website accepts the following payment options:
The availability of payment options may depend on the value of your order. If you choose to pay by credit or debit card, you agree to a credit check before authorising this payment option. This website is a partner of a first-class payment service provider and thus guarantees both secure online payment and protection against fraud.
Yes, to ensure that your shopping experience is safe, easy and secure, this website uses industry standard Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information you send to us over the Internet, including your name, address and credit card information. Encryption ensures that no-one can see the information that is sent between your PC and our website. SSL technology not only encrypts data, but also guarantees your browser that your data is being sent to the correct and secure computer server and also checks the transmitted data to ensure that it has not been altered in any way. As soon as you enter an SSL-enabled area of the website, you will see a lock at the bottom of your browser. This means that the data entered here is protected. If you are participating in the Visa Secure or MasterCard Secure programmes, you will also need to enter your password to complete the transaction.
After you have successfully completed the checkout process, you will receive an order confirmation by email. However, this is not a confirmation that we have successfully processed your payment. For credit and debit card payments, we may not receive a payment authorisation from your bank. A rejection of the payment authorisation usually occurs within one working day of placing your order. If the payment authorisation has been declined, we will cancel your order and inform you of this in an automated email.
There are several reasons why a payment was rejected. Check the information you entered carefully and try again. Remember that the billing address must match the address provided to your bank or credit card issuer, otherwise your transaction may be declined by our payment service provider, even if your bank has authorised the payment. We will not accept payment from you until the goods are dispatched, but the money will be reserved in your account at the time of ordering, even if the payment has not successfully reached us. If the payment has been declined, it will take approximately 4 working days for this authorisation code to expire and the funds to be released. If you have checked and re-entered your details, please contact either the issuer of your card or our customer service. Do not enter your details more than once as this may prevent your funds from being authorised for other transactions.
All the photos shown on our website are the result of high-resolution images taken under lighting conditions that correspond to normal daylight. The colours are therefore displayed very realistically. However, differences between the colours of garments and what is displayed on your screen may be affected by your screen settings.
If you are having problems using our website, please contact us at contacten@sardaworld.com so that we can help you with your order.
We will send you an automated email confirming receipt of your order. If you do not receive this email within one hour of placing your order, please contact our customer service team at contacten@sardaworld.com to make sure your order was successful.
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