FAQ

You can return your order free of charge within 14 days of the delivery date, provided that the items have not been washed, worn or altered in any way. Items must be in their original condition with the label still attached. Please note that items purchased in a shop must be returned to their original shop. We are unable to process the return of these items to our central warehouse.

Here are the return instructions:

1. Return the items in the original carton. If you no longer have the packaging, use suitable packaging for the return. 2. Register your return using the following link. If you have an online account, you can also register your return via your account. To cancel an order, contact Customer Service. 3. Place the pre-paid returns label on the returns packaging (which was sent with your order). If you have lost it or have not received it, contact us at contacten@sardaworld.com to receive a new label. 4. For a free return, drop off your parcel at a post office or Bpost point. Consult the Bpost website to find the nearest Bpost depot.

1. It may take up to 14 working days for us to receive and process your return. The full refund of your original purchase price should be credited to your account 14 days after we receive your return.
2. Did you get a discount on the purchase? Then this will be taken into account when refunding your purchase amount.
3. Refunds will be made in the original payment method.
4. Unfortunately, it is currently not possible to exchange items or request a repair.

Check the label Always start by checking the washing instructions on the label.

Prep your pieces Fasten all hooks and place your lingerie or swimwear in a sealable laundry bag.

Washing machine tips • Fill the machine up to 1/3 full with similar delicate items. • Use a delicate wash program at 30°C (unless the label says otherwise). • Keep the speed low (max. 600 rpm). • Use a small amount of mild liquid detergent. No bleach or fabric softener!

Drying • Air dry your items on a drying rack indoors or in the shade. • Keep them out of the sun. • Separate the cups of pre-shaped bras to avoid dents or creases. • Never wring out your items, place them on a heat source, or iron them.

Storing your lingerie and swimwear • Make sure your pieces are completely dry before storing. • Slide the cups of your bras and swimwear together and store them in a row to maintain their shape. • Avoid folding or creasing them.

Extra tips: • Wash your lingerie after 2 or 3 wears. • Sauna, jacuzzi, high chlorine levels, and sunscreen can shorten the life of your swimwear. • Rinse your swimwear immediately in clear water after use.

Promotions on our website are either announced in a newsletter or directly on the website. If it tells you that you need to activate the code manually, enter it in your shopping basket. Once a promotion code has been successfully applied, you will see this reflected in the order summary. Note that promotion codes will only be accepted when your order meets the required promotion conditions.

The availability of specific payment methods may depend on the total amount of your order.

This website accepts the following payment methods: Maestro (Bancontact) Credit card (Visa, MasterCard) PayPal Google Pay Apple Pay

Yes, to ensure that your shopping experience is safe, easy and secure, this website uses industry standard Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information you send to us over the Internet, including your name, address and credit card information. Encryption ensures that no-one can see the information that is sent between your PC and our website. SSL technology not only encrypts data, but also guarantees your browser that your data is being sent to the correct and secure computer server and also checks the transmitted data to ensure that it has not been altered in any way. As soon as you enter an SSL-enabled area of the website, you will see a lock at the bottom of your browser. This means that the data entered here is protected. If you are participating in the Visa Secure or MasterCard Secure programmes, you will also need to enter your password to complete the transaction.

After you have successfully completed the checkout process, you will receive an order confirmation by email. However, this is not a confirmation that we have successfully processed your payment. For credit and debit card payments, we may not receive a payment authorisation from your bank. A rejection of the payment authorisation usually occurs within one working day of placing your order. If the payment authorisation has been declined, we will cancel your order and inform you of this in an automated email.

There are several reasons why a payment was rejected. Check the information you entered carefully and try again. Remember that the billing address must match the address provided to your bank or credit card issuer, otherwise your transaction may be declined by our payment service provider, even if your bank has authorised the payment. We will not accept payment from you until the goods are dispatched, but the money will be reserved in your account at the time of ordering, even if the payment has not successfully reached us. If the payment has been declined, it will take approximately 4 working days for this authorisation code to expire and the funds to be released. If you have checked and re-entered your details, please contact either the issuer of your card or our customer service. Do not enter your details more than once as this may prevent your funds from being authorised for other transactions.

All the photos shown on our website are the result of high-resolution images taken under lighting conditions that correspond to normal daylight. The colours are therefore displayed very realistically. However, differences between the colours of garments and what is displayed on your screen may be affected by your screen settings.

If you are having problems using our website, please contact us at contacten@sardaworld.com so that we can help you with your order.

We will send you an automated email confirming receipt of your order. If you do not receive this email within one hour of placing your order, please contact our customer service team at contacten@sardaworld.com to make sure your order was successful.

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